Frequently Asked Questions
Everything you need to know about your next favorite pair of frames.
How long does it take to receive my order?
Most orders are processed within 1-2 business days. Depending on your location and chosen shipping method, delivery typically takes between 3 to 7 business days.
What is your return policy for eyewear?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your frames, you can return them in their original condition for a full refund or exchange.
Do you offer international shipping?
Yes, Eyemart Express ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I know if the frames will fit my face?
Each product page includes detailed measurements (lens width, bridge width, and temple length). We also offer a Virtual Try-On tool to help you visualize how the frames look on your face.
Are your lenses scratch-resistant?
All our eyewear comes standard with a premium scratch-resistant coating and UV protection to ensure both durability and eye safety.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.